Frequently Asked Questions
1. I have condensation building on the inside of my windows?
2. How do I clean/maintain my Andersen Casement Windows?
3. How do I determine if my door is hinged Left or Right?
4. How can I get a copy of an invoice or my statement ASAP?
Andersen® Windows
If you have condensation on the inside of your windows
please check out the information offered by clicking the links below.
Andersen® Windows - Understanding Condensation (part I)
Andersen® Windows - Understanding Condensation (part II)
Care & Maintenance of Casement Units
1. Clean Silver Glide Track of Dirt etc.
2. After cleaning Glide Track, lubricate track with a light oil or silicone spray. (DO NOT USE WD40)
3. Do the same to the upper Glide Track.
4. Repeat procedure yearly to maintain operational performance.
5. Also check weatherstrip for bugs, dirt, etc. Clean to maintain a weather tight seal.
How can I get
a copy of an invoice or my statement ASAP?
We have the ability to email or fax copies of your
invoices anytime during the month, just call us at (608) 884-3316 and ask for
Accounts Receivable and we will be happy to assist. We also have the ability to
email or fax your monthly statement via fax or email.
Benefits of receiving your statement via
Email
Receipt of your statement in a timelier manner.
Emails are sent on the last day of the month so there is no waiting for the mail
carrier to deliver them.
A permanent electronic copy. No filing or missing papers.
A conservation effort to use less paper and create less waste.
Benefits of receiving your statement via
Fax
Receipt of your statement in a timelier manner.
Faxes are sent on the last day of the month so there is no waiting for the mail
carrier to deliver them.
Signing up is easy!
1.
Include your email or fax number with your payment.
2.
Fax your request to have your monthly statement and invoices faxed to
(608)884-8027 Attn: Carrie
3.
Send an email to
nylumber@nylumber.com and include the name on your account and/or account
number. You will receive an email in return acknowledging that you have
requested your statement be sent electronically.
4.
Give us a call at (608) 884-3316, ask for accounts receivable and we will be
happy to assist.
